| Performance information for administered items (including third party outputs) |
Effectiveness – overall achievement of the outcome (measures, indicators and targets used as appropriate) |
| Output Group 1.1: Agreements, awards, orders and decisions |
Output 1.1.1 Agreement processing
Agreement-related applications processing, including applications to suspend/terminate a bargaining period |
Quality:
Improve or maintain average times taken to certify agreements.
Result: Average time taken was 40 days.
Quantity:
Number of agreements certified.
Result: 7316 |
Output 1.1.2
Dispute notification processing including setting aside, varying or cancelling an award
Maintenance of an effective award safety net
Termination of employment application processing
Registered organisations application processing, particularly applications for registration, amalgamation and eligibility rules |
Termination of employment
Quality:
Maintain or improve on time elapsed from lodgment of application to finalisation of conciliation.
Result: Median time taken was 53 days.
Quantity:
Number of termination of employment applications finalised.
Result: 7809 |
Output 1.1.3 Appeals |
Quality:
Improve or maintain average time taken to determine appeals.
Result: Median time taken was 125 days.
Quantity:
Number of appeals determined.
Result: 197 |
Output Group 1.1 |
Total price:
Budget – $34.581m
Actual – $35.951m |
| Output Group 1.2: Registered organisations, compliance checks and investigations |
Output 1.2.1 Application processing
Particularly applications for rule alterations and conduct of elections |
Quality:
Percentage finalised within 28 days.
Result: 77%
Quantity:
Number of organisations – related applications finalised.
Result: 354 |
Output 1.2.2 Notices processing |
Quality:
Percentage finalised within 28 days.
Result: 62%
Quantity:
Number of organisation – related notices finalised
Result: 736 |
Output 1.2.3 Request processing |
Quality:
Percentage finalised within 28 days.
Result: 94%
Quantity:
Number of organisations – related requests finalised.
Result: 568 |
Output 1.2.4 Compliance follow-up action |
Quality:
Percentage of further contact required after the first hastener.
Result: 26%
Quantity:
Number of hasteners issued in respect to statutory returns.
Result: 198 |
Output Group 1.2 |
Total price
Budget – $2.882m
Actual – $2.342m |
| Output group 1.3: Publications and information services |
Output 1.3.1 Publication of Commission documents |
Quality:
Maintain or improve average time taken to update an award from making of a variation.
Result: Achieved in 75% of cases.
Quantity:
Number of amendments to the consolidated loose-leaf awards.
Result: 1953 |
Output 1.3.2 Public liaison and awareness |
Quality:
Percentage of clients surveyed who deem the service provided to be of satisfactory standard.
Result: 99% indicated satisfactory standard or better.
Quantity:
Number of client contacts estimated.
Result: 8000 (counter attendance transactions) |
Output 1.3.3 Accountability to Parliament |
Quality:
Meeting of all due dates for Parliamentary questions, reports and correspondence.
Result: Achieved.
Quantity:
Number of questions, reports and items of correspondence finalised.
Result: Responses to 18 parliamentary questions were prepared during the reporting period. |
Output Group 1.3 |
Total price:
Budget – $3.705m
Actual – $0.767m |
