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Report on Performance
  In this section:
Statutory Services Branch
·   Service Teams
·   RIA Teams
·   IMT Team
People and Planning Team
Resource Management Team
Public Liaison and Awareness
Performance in Relation to Targets
Analysis of Performance
Summary – Resources for Outcomes
Public Liaison and Awareness

The Registry provides the following public liaison services:
  • telephone inquiry line and student briefings provided by the Research, Information and Advice Teams; and
  • media liaison provided by the media liaison officer.
In addition, library staff in Melbourne and Sydney and public counter staff in all Registries routinely answer inquiries from the public, particularly students. Information provided by Registry staff is of a factual nature and does not include legal opinion or legal advice.

The Registry also provides a range of public information materials both in printed form and online on the AIRC Home Page. These materials cover topics including:
  • termination of employment;
  • Commission/Registry procedures; and
  • the history and role of the Commission.
News releases and background information on the Commission and its Members is also prepared specifically to assist media covering the work of the Commission and the Registry.

In the reporting period a video information package was produced by the Registry to assist parties in termination of employment cases. Launched in May 2001, the package comprises a 15-minute video and 12-page booklet. It gives an overview of the conciliation process in termination of employment cases and is designed to assist employees and employers unfamiliar with the workings of the Commission. The package is being distributed through representative organisations, such as law firms, unions and employer bodies, as well as regional libraries where conciliation conferences are regularly held. The video is available for viewing on-site at most Registries.

The Registry also produced a static display to coincide with the 5 June 2001 Ceremonial Sitting to mark the Centenary of Australia’s Federation. The display gives a broad overview of the work of the Commission and its antecedent bodies over the past 100 years. It features a timeline showing a selection of key Court/Commission decisions and events. It is intended that the display will be shown in public areas of Registry premises in the second half of 2001.



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