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Report on Performance
  In this section:
Statutory Services Branch
·   Service Teams
·   RIA Teams
·   IMT Team
People and Planning Team
Resource Management Team
Public Liaison and Awareness
Performance in Relation to Targets
Analysis of Performance
Summary – Resources for Outcomes
Statutory Services Branch

Information Management and Technology Team

Functions
The Information Management and Technology Team is primarily responsible for management of services and facilities in the areas of information/data management, communications and technology. The team’s specific functions include:
  • providing administrative support and assistance to Members of the Commission, associates and other Registry team members with respect to the publication of Commission documents, including provision of information, advice, research, format checks, reference material, training and obtaining print ID/code numbers;
  • providing administrative support to the Commission in relation to the award simplification process as well as ensuring that awards are reviewed under s.151 of the Workplace Relations Act 1996;
  • providing information and documentation to external clients, including the sale of Commission publications, Registry ‘loose-leaf’ consolidations, information sessions, and access to specialist library services;
  • updating information maintained on Commission/Registry and related databases and Internet/intranet sites;
  • access to, and management of, Commission/Registry records, including files and mail; and
  • supporting the information technology infrastructure and services to the Members of the Commission and Registry, including the provision of an IT Help Desk facility.

Outcomes
A summary of developments, initiatives and outcomes for the team appears on page 73 (in the Industrial Registrar’s Overview). Other outcomes for activities undertaken by the team during 2000-01 are as follows:
  • during the reporting period the team processed 12,041 Commission documents, representing a 9% increase on the number of documents processed during 1999-00; and
  • the Commission issued 4725 awards, orders and decisions during the year. The team also processed 7316 agreements that were certified by the Commission.
Chart 5 on the next page indicates the publishing workload over the last five years:

CHART 5 – Number of Commission documents processed




At 30 June 2001, the team was maintaining 2264 current awards in consolidated form on the Registry’s database. This database was amended on 1953 occasions during the year.

A recent survey of key external clients indicated, for the first nine months of the operation of the new service, that 84% (27) of clients are satisfied with the timeliness of the availability of electronic transcript on the home page, 49% (23) had accessed transcript through the home page, 84% (26) thought this improved the service and 95% (35) were satisfied with the standard of the transcripts provided. (It should be noted a number of respondents did not have Internet access or did not routinely make use of it where they did have such access).

A recent survey of external clients regarding Internet services indicated 88% (43) were aware of the information and publications available through the AIRC Home Page, 93% (39) said the information required was available on the site and 95% (39) indicated the site was easy to use.



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