::: 2000-2001 Annual Report of the A I R :::

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In this section:

Statutory Services Branch

·	Service Teams
·	RIA Teams
·	IMT Team

People and Planning Team

Resource Management Team

Public Liaison and Awareness

Performance in Relation to Targets

Analysis of Performance

Summary – Resources for Outcomes

Statutory Services Branch

The Statutory Services Branch is comprised of:

State and Territory Registry Service Teams;
Statutory Services (Research, Information and Advice) Teams; and
the Information Management and Technology Team.

State and Territory Service Teams

Functions

Registry Service Teams provide comprehensive administrative support for all locally resident and visiting Members of the Commission. Service Team operations and functions include:

day-to-day management and administration of the Service Team and Registry;
contacting, notifying and liaising with parties about applications and proceedings, and making arrangements for hearing rooms, court reporting services, interpreter services, messenger, delivery and secretarial services as required;
contact with industrial parties – receiving notification of disputes, the filing of other matters and the provision of procedural advice and information;
processing matters concerning financial returns and elections for registered organisations;
determining applications for certificates of conscientious objection, waiver of unfair dismissal/unlawful termination lodgment fee; and
issuing ‘right of entry’ permits.

Summary of Workload Indicators and Outcomes

TABLE 1 – Overall workload

	1999-00	2000-01	% Change
Total lodgments	30 074	31 812	5.78
Total hearings	20 181	20 545	1.80
Print codes allocated to matters to be published	10 993	12 041	9.12

TABLE 2 – Lodgments by location

Location	1996-97	1997-98	1998-99	1999-00	2000-01	% annual variation
ACT	833	606	738	749	1 810*	141.66
NSW	7 134	6 898	7 178	6 095	5 656	-7.20
NT	499	461	412	357	395	10.64
QLD	1 589	1 962	1 682	1 718	1 852	7.80
SA	1 289	1 783	1 049	1 448	1 282	-11.46
TAS	487	416	572	410	568	38.54
VIC	13 296	15 152	17 042	17 839	18 849	5.66
WA	2 260	2 100	1 957	1 458	1 400	-3.50
Total	27 387	29 378	30 630	30 074	31 812	5.78

* Bulk lodgments by the same employers under s.170MI and s.170VM(3) account for approximately half of the total lodgments in the ACT.

TABLE 3 – Percentage of total lodgments by location

ACT	NSW	NT	QLD	SA	TAS	VIC	WA
5.7	17.8	1.2	5.8	4.0	1.8	59.3	4.4

TABLE 4 – Lodgment of ‘C’ matters by location*

Location	1996-97	1997-98	1998-99	1999-00	2000-01
ACT	367	253	239	248	250
NSW	2 493	1 291	1 286	1 363	1 653
NT	347	260	257	245	257
QLD	404	644	336	412	420
SA	460	284	236	192	200
TAS	256	112	258	118	138
VIC	5 177	4 961	5 135	4 517	4 791
WA	1 122	287	399	403	400
Total	10 626	8 092	8 146	7 498	8 109

* These figures are also included in Table 2 – Lodgments by location.

TABLE 5 – Number of termination of employment matters lodged by location*

Location	1996-97	1997-98	1998-99	1999-00	2000-01
ACT	367	253	239	248	250
NSW	2 493	1 291	1 286	1 363	1 653
NT	347	260	257	245	257
QLD	404	644	336	412	420
SA	460	284	236	192	200
TAS	256	112	258	118	138
VIC	5 177	4 961	5 135	4 517	4 791
WA	1 122	287	399	403	400
Total	10 626	8 092	8 146	7 498	8 109

* These figures are also included in Table 2 – Lodgments by location.

TABLE 6 – Number of hearings by location*

Location	1996-97	1997-98	1998-99	1999-00	2000-01
Canberra	825	817	887	842	700
Sydney	5 445	4 072	4 095	3 772	3 686
Darwin	491	547	470	413	361
Brisbane	1 421	1 199	1 124	1 045	1 142
Adelaide	1 103	953	902	909	800
Hobart	322	229	297	250	298
Melbourne	9 217	9 212	9 726	8 891	9 697
Perth	2 526	1 474	1 516	1 721	1 330
Other Places	1 840	1 533	1 914	1 504	1 507
Videoconferences**	n/a	n/a	n/a	355	427
Telephone Conferences**	n/a	n/a	n/a	479	597
Total	23 190	20 036	20 931	20 181	20 545

* Figures in this table include proceedings conducted by Deputy Industrial Registrars and ‘U’ matter
conferences.
** Video and telephone conference facilities were not available/reported prior to 1999-00.

CHART 4 – Geographic location of proceedings conducted throughout Australia

The following map is a graphical presentation of the locations of Commission proceedings (including Registry employees and contractors undertaking conferences on termination of employment matters on behalf of the Commission) conducted throughout Australia during 2000-01. Locations of proceedings are represented on the map by a bullet mark.

Australian Capital Territory Canberra New South Wales Albury Armidale Ballina Bathurst Bega Bourke Broken Hill Cobar Coffs Harbour Coonamble Cootamundra Cowra Dartbrook Dubbo Glen Innes Goulburn Grafton Griffith Gunnedah Harwood Island Hay Ingleburn Inverell Kotara Leeton	New South Wales (continued) Lismore Lithgow Liverpool Moree Moruya Mudgee Mulwala Murwillumbah Muswellbrook Narrabri Newcastle Orange Parkes Port Macquarie Sydney Tamworth Taree Taren Point Toronto Twofold Bay Wagga Wagga Wollongong Young Northern Territory Alice Springs Alyangula Darwin	Queensland Brisbane Cairns Cape Flattery Coolangatta Goondiwindi Maroochydore Oakey Rockhampton Southport Stradbroke Island Toowomba Townsville Yeppoon South Australia Adelaide Mt Gambier Port Pirie Sailsbury South Tasmania Burnie Devonport Hobart Launceston Victoria Bairnsdale Ballarat Benalla Bendigo	Victoria (continued) Dandenong Echuca Geelong Hamilton Horsham Irymple Kerang Lemnos Melbourne Mildura Moe Morwell Port Fairy Portland Sale Shepparton Swan Hill Warnambool Wodonga Western Australia Broome Bruce Rock Bunbury Kalgoorlie Merredin Perth Pilbara South Headland Christmas Island

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