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Case Management System
A new Case Management System (CMS) designed to support the business processes of the Commission and the Registry was introduced (progressively from 1 January 2001) as a replacement for the 16-year-old Case Tracking System and other related systems. CMS is a modern Windows-based product which manages the flow of the various matters through their respective life cycles. CMS has functions for the storage of key data for all statutory matters processed by the Commission and Registry including details of initiating documents, parties, hearings, milestones, the status of processing, results and the associated documents including prints, publications and transcripts of proceedings. It facilitates ready production of operational documentation such as acknowledgment letters, notices of listing and agreement certificates and is integrated with email and facsimile software to enable desktop transmission of documentation (such as notices of listing to parties). Superior information reporting is available, which enables ready retrieval of information about matters in response to internal and external inquiries. The Registry contracted with McGirr Information Technology to develop CMS by customisation of the McGirr ‘Industrial Relations Case Management (IRCM)’ solution. CMS was implemented on a fixed price budget and within the agreed timeframe for the project. As familiarity with the various functions of CMS grows and its potential to improve the performance of fundamental tasks in support of business processes is recognised, suggestions are made by users for further enhancements, many of which are adopted. Significant productivity benefits are in evidence. Work had commenced at year’s end on a substantial enhancement suggested by users to provide the capability to process, in bulk, matters at a similar stage. Future enhancements will allow a ready interface with electronic applications made through the AIRC Home Page.
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